Discover How a Leading Healthcare Provider Transformed Customer Experience and Increased ROI Download the full case study to learn how The Northridge Group helped a top healthcare provider: Reduce operational costs Improve employee experience (EX) Enhance customer Read More »
Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service Read More »
Discover How a Leading Healthcare Provider Transformed Customer Experience and Increased ROI Download the full case study to learn how The Northridge Group helped a top healthcare provider: Reduce operational costs Improve employee experience (EX) Enhance customer Read More »
Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service Read More »
Discover How a Leading Healthcare Provider Transformed Customer Experience and Increased ROI Download the full case study to learn how The Northridge Group helped a top healthcare provider: Reduce operational costs Improve employee experience (EX) Enhance customer Read More »
Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service Read More »
Discover How a Leading Healthcare Provider Transformed Customer Experience and Increased ROI Download the full case study to learn how The Northridge Group helped a top healthcare provider: Reduce operational costs Improve employee experience (EX) Enhance customer Read More »
Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service Read More »
Evolution of the Employee: How Can Companies Evolve With Them? Businesses and their employees have gone through major, complex shifts in the past 20 years. Generations are entering and leaving an evolving workforce with new Read More