From Cost to Catalyst: A Consultant’s View on Transforming Organizations Through Workforce Management Over my 20+ year career, I’ve gained extensive insights into the critical role of Workforce Management (WFM) in enhancing organizational efficiency and driving customer retention Read More »
Case Study: helping a Non-Profit Prepare for Growth The Situation In the fall of 2023, a national non-profit organization contacted The Northridge Group. Faced with the decision to either grow and remain independent Read More »
From Cost to Catalyst: A Consultant’s View on Transforming Organizations Through Workforce Management Over my 20+ year career, I’ve gained extensive insights into the critical role of Workforce Management (WFM) in enhancing organizational efficiency and driving customer retention Read More »
Case Study: helping a Non-Profit Prepare for Growth The Situation In the fall of 2023, a national non-profit organization contacted The Northridge Group. Faced with the decision to either grow and remain independent Read More »
From Cost to Catalyst: A Consultant’s View on Transforming Organizations Through Workforce Management Over my 20+ year career, I’ve gained extensive insights into the critical role of Workforce Management (WFM) in enhancing organizational efficiency and driving customer retention Read More »
Case Study: helping a Non-Profit Prepare for Growth The Situation In the fall of 2023, a national non-profit organization contacted The Northridge Group. Faced with the decision to either grow and remain independent Read More »
From Cost to Catalyst: A Consultant’s View on Transforming Organizations Through Workforce Management Over my 20+ year career, I’ve gained extensive insights into the critical role of Workforce Management (WFM) in enhancing organizational efficiency and driving customer retention Read More »
Case Study: helping a Non-Profit Prepare for Growth The Situation In the fall of 2023, a national non-profit organization contacted The Northridge Group. Faced with the decision to either grow and remain independent Read More »
Your Customer Service Isn’t Great (but it could be) Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect Read More