Customers Speak Clearly — But Businesses Are Not Listening The voice of the customer is unmistakable. Across every channel, customers report frustration, complexity, and a
How Are Expanding Service Channels Impacting Customer Experience? Northridge Group’s 2017 customer experience study reveals that, despite the growing number of ways consumers can contact
Whether you are a blue chip, mid cap or small company, workforce planning has never been more critical. This is especially true with the boon
The popularity of Lin-Manuel Miranda’s record-breaking musical, Hamilton: An American Musical, has not only electrified theater stages in New York and Chicago but has reinvigorated
As co-founder and CEO of The Northridge Group, I weathered the storm as an entrepreneur and have acquired invaluable insights that have helped me run a
Failure evokes a number of emotions – anxiety, insecurity, discouragement, fear. No one ever sets out to fail and yet this becomes a very real
Call it maturity, perspective or simply age, but with each Mother’s Day that passes I appreciate my mom even more. With a unique vantage point
Self-Reflection Warrants A Separate Meeting: 4 Questions From Our CEO To Start The Conversation Every morning before work, I meet with my toughest critic. There