Hamilton: A Lesson in Leadership and Legacies
The popularity of Lin-Manuel Miranda’s record-breaking musical, Hamilton: An American Musical, has not only electrified theater stages in New York and Chicago but has reinvigorated
The popularity of Lin-Manuel Miranda’s record-breaking musical, Hamilton: An American Musical, has not only electrified theater stages in New York and Chicago but has reinvigorated
With the arrival of November, my thoughts turn to gratitude. As the eldest in a family of ten children and the daughter of two hard-working
Failure evokes a number of emotions – anxiety, insecurity, discouragement, fear. No one ever sets out to fail and yet this becomes a very real
Successful Examples of Innovation: Part 2 of an Innovation Series In today’s digital environment, the proliferation of new technology has become a necessity in order
Self-Reflection Warrants A Separate Meeting: 4 Questions From Our CEO To Start The Conversation Every morning before work, I meet with my toughest critic. There
I’ve been listening to customers for a long time. Over the years, I’ve seen call centers evolve to contact centers that include nearly every possible