Telecom Industry

The Northridge Group – A Leading Management Consulting Firm

Telecom

elevating communication for you...and them

The Northridge Group offers consulting services to telecommunications carriers facing challenges related to the transition to an IP and mobile future. We specialize in network planning and transformation, access network and access ordering optimization, fiber-build financial modeling, strategic business service pricing, data integration programs, and contact center management.

Leveraging decades of experience and data analytics expertise, our team of seasoned telecom industry professionals have built a reputation for solving complex ‘pain points’ and delivering meaningful and measurable improvements to our clients—telecommunications businesses, mobile carriers, Mobile Virtual Network Operators (MVNO), and infrastructure players.

Telecom

30+ Years of telecom experience

How Our Team Is Different

We understand that you’re busy managing your day-to-day organizational expectations which makes it difficult to step back and critically assess the performance of current processes and technology as well as plan for the digital transformation required in your business model to serve your increasingly demanding customer base.

Our team has the deep telecom and media industry experience that enables your team to stay focused on the critical tasks while we roll up our sleeves and hit the ground running to identify opportunities for transformative change. We’ve seen what works and, frankly, what doesn’t work in your complex industry and we understand the systems, processes, jargon and challenges. Leveraging our proven industry experience gives you the freedom to rise above the daily tasking to rapidly identify opportunities for improvement and immediately move toward transformational financial and operational excellence.

Our expertise includes, but is not limited to, the following:

Carriers seeking a transformation path for customer TDM circuits and copper plants;
Carriers leasing an access network with rising TDM facility costs supporting mobile, switched, and/or wireline connections;
Carriers seeking streamlined and improved financial planning, modeling, and operations;
Network planners for new entrant CPaaS and Hyperscalers challenged to find optimal interconnection costs, or by legacy telcos challenged by a loss of switched access and traffic routing expertise; and
Leaders in need of a 3rd party perspective to provide context to the enormous disruption of migration to an IP and mobile future where OTT providers rule in the mid and small markets.

Our solutions

Build Quality Monitoring Programs

that sustain excellent customer experience, build customer loyalty, and improve employee retention

Utilize Voice of the Customer (VoC)

data from social media, mystery shopping, journey mapping, etc., to define the ideal omnichannel customer experience.

Build Targeted Workforce Management (WFM)

forecasting and planning models that ensure customer service frameworks provide internal efficiency and consistent customer support.

Drive Better Call Routing

to improve sales and First Contact Resolution (FCR) with IVR improvements.

Meet Our Clients

They Believe In Us

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experience + excellence

The NRG Assessment

Would a full assessment of your current operations help you to gain a better understanding of what’s working, what isn’t …and what’s available that will work for your operation?

We provide businesses with the tools they need to make informed decisions. Once our assessment is complete, our team of experts will work with you to build a custom solution that fits your needs. Our use of state-of-the-art technology guarantees you’ll be able to access your data whenever and wherever you need it.