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RTW Mandate? How to Trailblaze Your Office for Greater EX
Trailblazers can come in every size, but their superpower lies in their vision, passion, and courage…and their ability to rally those around them to embrace

From Cost to Catalyst: A Consultant’s View on Transforming Organizations Through Workforce Management
Over my 20+ year career, I’ve gained extensive insights into the critical role of Workforce Management (WFM) in enhancing organizational efficiency and driving customer retention

Case Study: helping a Non-Profit Prepare for Growth
The Situation In the fall of 2023, a national non-profit organization contacted The Northridge Group. Faced with the decision to either grow and remain independent

Report: The Future of Voice Biometrics in Your Business
Throughout history, humans have relied on physical characteristics for identification.Fingerprints, for instance, were utilized in ancient Babylon for business transactions.Today, biometrics encompasses a broader range of

Interview with Joni Arison: Diving into Contact Center Consulting | Boardroom Insight
“For organizations that are aware of these challenges, consultants can serve as a validating partner, providing objective confirmation of what internal leaders suspect and giving

6 Trends Crucial for Success in 2025
We’ve spent the last year helping our clients achieve success. For both NRG and RISE – we have partnered with companies to uncover opportunities for