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Top 3 Reasons for Customer Frustration [Infographic]

As customer service methods constantly evolve to adhere to the demands of digitally-savvy customers, critical customer experience gaps can form, leaving consumers frustrated rather than delighted. The Northridge Group’s annual State of Customer Service Experience 2017 report analyzed the impact of digital developments on customer experience and identified specific successes and frustrations of today’s consumers.

Read highlights from Northridge’s latest report in the infographic below.

customer frustrations

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