Case Studies / Execution Management Strategic Program Management Enables Fortune 50 Enterprise to Deliver 3-Year Business Strategy with 15% Growth Telecom Industry Scope The client

Case Studies / Quality Monitoring Large Mortgage Servicer Experienced Yearly Gains in Agent Performance from QM Improvements Financial Services Scope The Collections Department at a

Case Studies / Quality Monitoring Offshore Vendor Management and Quality Monitoring Yield Major Improvement in CX for Fortune 100 Enterprise Financial Services Scope Feedback highlighted

Case Studies / Quality Monitoring Leading Provider of Human Capital Solutions Improves Quality Acceptance Rate 34 Percentage Points with Northridge Coaching Program Healthcare Industry Scope

Case Studies / Quality Monitoring End-to-End Redesign of Sales Call Center Resulted in 300% Revenue Growth Financial Services Scope A leading financial services company selected

Case Studies / Customer Experience Leading Global Brand Leverages QM and Business Process Improvements to Increase Customer Loyalty and Revenues Financial Services Scope Our client

Case Studies / Customer Experience Consulting Driving a Differentiated CX for a Fortune 100 Healthcare Organization Healthcare Industry Scope The Northridge Group provided a CX

Case Studies / Business Transformation Business Process Initiative Creates Forecasting Models and Integrates Data Sources for $1B OpEx Cost Stream Telecom Industry Scope Client’s operating

Case Studies / Business Process Optimization Business Process Initiative Creates Multi-Year $100M Cost Reduction Strategy for Fortune 50 Enterprise Telecom Industry Scope The client unable

Case Studies / Quality Monitoring Root Cause Analysis for Customer Complaint Program Identified Areas to Proactively Manage and Mitigate Risk Financial Services Scope A Fortune

Case Studies / Quality Monitoring Quality Monitoring Results in 12 Point Improvement in Customer Experience Performance Financial Services Scope A Fortune 500 technology enterprise uses

Case Studies / Telecom & Technology Management Global Leader in Consumer and Business Credit Reporting Saves $2M+ through RFP Process Financial Services Scope In support