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If healthcare managers and small-to-medium-sized business (SMB) healthcare practitioners can agree on anything, it’s that acquiring new patients is both costly and challenging. Conversely, retaining
Connect with a Northridge Expert Case Studies / Quality Monitoring Federal Government Entity Awards Three Successive 5-Year Quality Monitoring Contracts to Northridge, Resulting in Enhanced
Recent adjustments to the Medicare star rating system have had a negative impact on countless insurers, hospitals, and care providers. Entities that provide Medicare Advantage
Connect with a Northridge Expert Case Studies / Contact Center Contact Center Assessment Helps a Leading Global Digital Marketplace Improve ROI with Enhancements to Employee
ChatGPT is all over the news, especially since it has been reported that Microsoft may be considering a significant increase to its 2019 investment of
A challenge our clients frequently encounter is difficulty keeping their contact centers staffed efficiently with the right balance of experienced associates and new hires. Attrition
This article was originally published on Contact Center Pipeline and can be viewed here. While many jobs come with a fair amount of stress, few
This article was originally published on Contact Center Pipeline and can be viewed here. Customer needs, current and future labor shortages, and WFH demand savvier
Connect with a Northridge Expert Case Studies / Contact Center Management WFM Capacity Planning Model Helps Leading Healthcare Insurance Company Reduce Claims Capacity Planning Footprint,
Connect with a Telecom & Media Expert Case Studies / Telecom & Technology Enterprise Profitability: Driving Best-in-Class Business Insights in Telecommunications Telecom Industry Challenge Leading
Connect with a Telecom & Media Expert Case Studies / Advanced Data Analytics Linear Video – Cost Analysis Example: Doing More With Less Than Rapid
Each year, as Thanksgiving approaches, my thoughts turn to the people in my life for whom I am grateful. As always, I am grateful for
