Case Studies / Contact Center Management Streamlining Service Technician Call Inquiries Produces Savings of Over $9M Telecom Industry Scope A Fortune 50 enterprise, with critical

Case Studies / Contact Center Management Business Process Initiative Identifies $10M in Cost Savings through Improved Metrics and Vendor Management Telecom Industry Scope As a

Case Studies / Contact Center Management Operational Assessment Enables Leading Transportation Agency to Leverage $5M in Cost Savings Travel Industry Scope The client was unable

Case Studies / Contact Center Management Contact Center Roadmap Identifies Clear Investment Priorities for Large Federal Agency Government Industry Scope A large federal government agency

Case Studies / Contact Center Management Workforce Management Process Redesign Drives Improved Service and 13% Cost Savings for Fortune 50 Healthcare Enterprise Healthcare Industry Scope

Case Studies / Business Process Optimization E2E Process Mapping and Optimization Identifies over $3M in Annual Savings for a Fortune 100 Enterprise Financial Services Scope

Case Studies / Business Process Optimization University Improves Efficiencies and Customer Responsiveness through Business Process Transformation Higher Education Scope An administrative department of a major

Case Studies / Business Process Management Business Process Improvement Drives Increase in Resource Efficiencies for Large Healthcare Company Healthcare Industry Scope The client lacked visibility

Case Studies / Business Process Optimization Golden Thread Scorecard Enables Fortune 50 Enterprise to Drive Focused Alignment on Worldwide Performance Telecom Industry Scope Following an

Case Studies / Business Process Optimization Customer Service Transformation Drives $70M+ in Operating Savings and Improved CX Healthcare Industry Scope A leading healthcare company partnered

Case Studies / Quality Monitoring Major US Travel Company Improves Policy Roll-Out Through Training Efficiency & Agent Engagement Transportation Industry Scope Fortune 100 travel industry

Case Studies / Telecom and Technology Large Federal Agency Requires World-Class Contact Center to Support over 20M Annual Calls Financial Services Scope A large federal