Three Steps to Improve the Claims Process for Healthcare Providers
Tensions between healthcare providers and insurers are at an all-time high, and the claims process is a major contributor. Nearly 40% of physicians consider insurance
Tensions between healthcare providers and insurers are at an all-time high, and the claims process is a major contributor. Nearly 40% of physicians consider insurance
One of the most important responsibilities of a CEO is ensuring that the next generation of leaders is prepared to take over the reins of
Improving the physician and member experiences are critical undertakings for health insurance payers. Healthcare is at an inflection point — again. While there continues to
Workforce Management (WFM) Capacity Planning is all about making sure you have the right people hired and trained in the appropriate skill set when they
LinkedIn Live Best Practices For Reducing Customer Effort To Drive Brand Loyalty BY: Pam Plyler, Matt Dixon and Ted McKenna The Northridge Group’s Pam Plyler
How easy is it for your customers to get their issues handled efficiently? The Northridge Group’s 2020-2021 State of Customer Service Experience report found that
Case Studies / Contact Center Management Assessment for Nonprofit Leads to Roadmap for Development of Contact Center Capabilities Nonprofit Coalition Scope A nonprofit focused on
Case Studies / Customer Experience Benchmarking Research Results in an Improved Customer Experience Strategy for a Major Tech Company Tech Industry Scope A major tech
Seasoned business leaders face a variety of challenges when implementing process improvement initiatives that rely on automation. A common struggle across all automation initiatives is
Case Studies / Contact Center Management Large Healthcare Insurance Agency Identifies Nearly $1M in Savings with IVR Redesign Healthcare Industry Scope A major healthcare company
The COVID-19 pandemic has intensified the need for companies to make customer experience as effortless as possible. Northridge’s annual State of Customer Service Experience 2020-2021 report
Successful businesses rely on performance metrics to ensure that they are performing at optimal levels. To achieve this optimum, business leaders must make informed, data-driven
