Innovation and the Digital Consumer
Every business leader knows that it is important to differentiate in order to drive customer interest, loyalty and, of course, to stay ahead of your
Our industry experts and thought leaders have extensive experience in the industries we serve, including telecom and media, healthcare, enterprise technology, financial services, energy, transportation and government.
Every business leader knows that it is important to differentiate in order to drive customer interest, loyalty and, of course, to stay ahead of your
As I discussed in my previous blog, financial success requires continuous evaluation of all the business levers that impact financial performance – including the way
There are many competitive forces that can usher in the need for a business process redesign such as new market entrants, new rules and regulations,
In a sense, I have led two careers in my life. For nearly twenty years I climbed the corporate ladder in a Fortune 500 company,
To be successful, organizations must be able to skillfully balance the financial structure of their business and do so with continuous attention to the many
Leadership Lessons I’ve Learned Everyone can help you learn something. Managers and leaders are different. Leadership is hard. Self-awareness is essential. Get feedback from your
Change is constant and happening at lightning speed for every business. New competitors challenge traditional marketplace dynamics. Increasing customer expectations drive more stringent performance goals.
In my last blog, I described how a business insights program can help organizations gather meaningful insights by combining traditional quality monitoring (QM) with expanded
As an entrepreneur for over fifteen years, ideas for growth and innovation have been a constant companion. I started this company, The Northridge Group, with
Does the phrase “there’s a time and a place for everything,” sound familiar to you? Most commonly, this is used when someone expresses themselves in
We’ve all been there: staring at a spreadsheet and trying to determine if it is the correct one to use, questioning if everyone should have
Big data has been and will continue to be, a great asset to businesses in 2015 and beyond. A savvy businessperson knows that big data
