Are Companies as Loyal as Their Customers?
What is better than a new customer? A lifetime customer. Loyal customers don’t just give you business one time; they come back and often times
Our industry experts and thought leaders have extensive experience in the industries we serve, including telecom and media, healthcare, enterprise technology, financial services, energy, transportation and government.
What is better than a new customer? A lifetime customer. Loyal customers don’t just give you business one time; they come back and often times
Do customers expect poor service? Sixty-one percent of customers have to interact with a company on more than one channel to get their issue resolved;
Social media is impacting all of our lives and businesses are no exception. There are many reasons for businesses to plug into online social networks –
From my vantage point, men and women are making great strides in higher education achievement and employment opportunities, but there is still an imbalance between
No business can exist without customers and a business cannot ensure long-term success without focused attention to their customer’s experience. Typically, in-store or in-person customer
Every business leader knows that it is important to differentiate in order to drive customer interest, loyalty and, of course, to stay ahead of your
As I discussed in my previous blog, financial success requires continuous evaluation of all the business levers that impact financial performance – including the way
There are many competitive forces that can usher in the need for a business process redesign such as new market entrants, new rules and regulations,
In a sense, I have led two careers in my life. For nearly twenty years I climbed the corporate ladder in a Fortune 500 company,
To be successful, organizations must be able to skillfully balance the financial structure of their business and do so with continuous attention to the many
Leadership Lessons I’ve Learned Everyone can help you learn something. Managers and leaders are different. Leadership is hard. Self-awareness is essential. Get feedback from your
Change is constant and happening at lightning speed for every business. New competitors challenge traditional marketplace dynamics. Increasing customer expectations drive more stringent performance goals.
