How Does Your Social Media Customer Service Stack Up? Five Questions to Ask
Social media is impacting all of our lives and businesses are no exception. There are many reasons for businesses to plug into online social networks –
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Social media is impacting all of our lives and businesses are no exception. There are many reasons for businesses to plug into online social networks –
From my vantage point, men and women are making great strides in higher education achievement and employment opportunities, but there is still an imbalance between
No business can exist without customers and a business cannot ensure long-term success without focused attention to their customer’s experience. Typically, in-store or in-person customer
Every business leader knows that it is important to differentiate in order to drive customer interest, loyalty and, of course, to stay ahead of your
As I discussed in my previous blog, financial success requires continuous evaluation of all the business levers that impact financial performance – including the way
There are many competitive forces that can usher in the need for a business process redesign such as new market entrants, new rules and regulations,
In a sense, I have led two careers in my life. For nearly twenty years I climbed the corporate ladder in a Fortune 500 company,
To be successful, organizations must be able to skillfully balance the financial structure of their business and do so with continuous attention to the many
Leadership Lessons I’ve Learned Everyone can help you learn something. Managers and leaders are different. Leadership is hard. Self-awareness is essential. Get feedback from your
Change is constant and happening at lightning speed for every business. New competitors challenge traditional marketplace dynamics. Increasing customer expectations drive more stringent performance goals.
In my last blog, I described how a business insights program can help organizations gather meaningful insights by combining traditional quality monitoring (QM) with expanded
As an entrepreneur for over fifteen years, ideas for growth and innovation have been a constant companion. I started this company, The Northridge Group, with
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