Mother’s Day: Words of Wisdom
Call it maturity, perspective or simply age, but with each Mother’s Day that passes I appreciate my mom even more. With a unique vantage point
Experience-based insights from Northridge consultants sharing what works in practice across strategy, operations, and transformation. Our content reflects real client environments, evolving challenges, and lessons learned navigating complexity and chang
Call it maturity, perspective or simply age, but with each Mother’s Day that passes I appreciate my mom even more. With a unique vantage point
In this highly competitive and volatile marketplace, business leaders are painfully aware of the negative outcomes which can occur when operations lapse into a business
An often overlooked innovation that has changed the digital landscape for nearly everyone is virtualization. In this context, virtualization is the act of creating a
Successful Examples of Innovation: Part 2 of an Innovation Series In today’s digital environment, the proliferation of new technology has become a necessity in order
Self-Reflection Warrants A Separate Meeting: 4 Questions From Our CEO To Start The Conversation Every morning before work, I meet with my toughest critic. There
Northridge Leaders Share Insights on Digital Transformation: Part 1 of an Innovation Series Digital technology is rapidly changing the way customers and companies do business.
In my previous post, I explained the importance of creating a Customer Journey Map (CJM) and outlined the first three phases of the process – research,
You might be asking yourself, “What is a Customer Journey Map?” A Customer Journey Map (CJM) is a powerful process that tracks a customer’s experience,
Every leader faces critical business challenges. And when those challenges surface, the pressure is on to find solutions – and fast! But the process of
The importance of customer experience in today’s marketplace is well understood as a competitive differentiator, as well as a driver of brand and customer loyalty.
Companies strive for best-in-class service because they understand the direct relationship that exists between improved customer service, loyalty scores, and greater profitability. Customer Experience is
The conversations for 2016 planning are well underway, and it is an important time to step back and consider how the organization can be approached