4 Key Insights from an End-to-End Customer Experience Assessment
Clients frequently ask us how to improve the customer experience they provide. This is a big question that should not be answered until the root
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Clients frequently ask us how to improve the customer experience they provide. This is a big question that should not be answered until the root
Great customer experience is essential for strong overall business results. One way to improve the customer experience is to utilize big data analytics to fine
My last blog post was about keeping technology simple, which focused on the importance of leveraging technology solutions that improve the customer experience and enable the
Henry Ford influenced American business in many innovative ways, including his signature assembly line manufacturing. But one contribution that we often forget is the concept
Large, complex organizations rely heavily on intricate forecasting methods when establishing their operating plans. Utilization of unit/standard costs linked to projected revenue growth is key
“Simplicity is the keynote of all true elegance,” Coco Chanel once said. While the icon referred to fashion here, the same also resonates for technology
Near Field Communication (NFC) is poised to change the customer experience by helping businesses and consumers receive data through mobile devices in real-time. The NFC
No matter what industry you’re in, the dynamics of the marketplace are changing at lightning speed. New technologies, fierce competition, and demanding customer expectations require
Most of us know them when we see them. The ones we can always count on to deliver. And then some. My talent development lead
Voice over LTE is coming. The three major wireless carriers announced the long-anticipated switch from the traditional method of connecting mobile voice calls just last
Mobile devices, from smartphones to tablets to laptops, are everywhere. eMarketer estimates that 4.55 billion people worldwide will use a mobile phone in 2014. 1.75
Acquiring and retaining the best Customer Service agents is consistently one of the key challenges for any company’s contact center. The good news is there’s
