Our industry experts and thought leaders have extensive experience in the industries we serve, including telecom and media, healthcare, enterprise technology, financial services, energy, transportation and government.
Large, complex organizations rely heavily on intricate forecasting methods when establishing their operating plans. Utilization of unit/standard costs linked to projected revenue growth is key
“Simplicity is the keynote of all true elegance,” Coco Chanel once said. While the icon referred to fashion here, the same also resonates for technology
Near Field Communication (NFC) is poised to change the customer experience by helping businesses and consumers receive data through mobile devices in real-time. The NFC
No matter what industry you’re in, the dynamics of the marketplace are changing at lightning speed. New technologies, fierce competition, and demanding customer expectations require
Most of us know them when we see them. The ones we can always count on to deliver. And then some. My talent development lead
Voice over LTE is coming. The three major wireless carriers announced the long-anticipated switch from the traditional method of connecting mobile voice calls just last
Mobile devices, from smartphones to tablets to laptops, are everywhere. eMarketer estimates that 4.55 billion people worldwide will use a mobile phone in 2014. 1.75
Acquiring and retaining the best Customer Service agents is consistently one of the key challenges for any company’s contact center. The good news is there’s
One day, everything in your house will be connected. Your refrigerator will know when you need to stock up on groceries. It will place an
Graduation is upon us, and it is a time of year I reflect on the promise of tomorrow’s leaders. This year, I am especially thoughtful
Everyone knows that success in business depends on great customer experience. In industries across the board, we’re seeing that the voice of the customer is
Based on the data and research from market analysts, as well as the insights from our consulting experts, the telecommunications landscape in 2014 will see
