Banking Industry: Staying Ahead of Regulations
In May 2018, the White House administration signed a piece of bi-partisan legislation that rolled back banking regulations passed in response to the 2008 financial
In May 2018, the White House administration signed a piece of bi-partisan legislation that rolled back banking regulations passed in response to the 2008 financial
For many firms the annual planning process is well underway. Leadership sets a vision for the business strategy, which is often a three-year view of
We’ve all heard the wisdom that “data is nothing unless it can be turned into information”. The amount of data available to us is growing
Market conditions and customer expectations are constantly evolving, exposing gaps and creating opportunities for customer experience improvement. With the proliferation of new contact channels, digital
In this highly competitive and volatile marketplace, business leaders are painfully aware of the negative outcomes which can occur when operations lapse into a business
Every leader faces critical business challenges. And when those challenges surface, the pressure is on to find solutions – and fast! But the process of
Innovation is part art and part science. In my mind, innovation can encompass the full spectrum from finding new processes to inventing completely fresh products
There are many competitive forces that can usher in the need for a business process redesign such as new market entrants, new rules and regulations,
To be successful, organizations must be able to skillfully balance the financial structure of their business and do so with continuous attention to the many
Change is constant and happening at lightning speed for every business. New competitors challenge traditional marketplace dynamics. Increasing customer expectations drive more stringent performance goals.
In my last blog, I described how a business insights program can help organizations gather meaningful insights by combining traditional quality monitoring (QM) with expanded
Big data has been and will continue to be, a great asset to businesses in 2015 and beyond. A savvy businessperson knows that big data
