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Connect with a Telecom & Media Expert Case Studies / Network Transformation Analytics Northridge Deep Dive into Data Reveals Optimal Geographic Locations for Fortune 50
Connect with a Quality Monitoring Expert Case Studies / Quality Monitoring Ongoing Quality Monitoring and Outsourcer Ramp-Up Results in 11 Percentage Point QM Score Improvement
Connect with a Quality Monitoring Expert Case Studies / Quality Monitoring Quality Monitoring Assessment for Large Government Agency Identifies Needed Knowledge Management and Coaching Improvements
Case Studies / Execution Management Vendor Management Process Transformation for Fortune 50 Telecom Enterprise Establishes Operational Control and Reduces Penalties Telecom Industry Challenge An industry-leading
Case Studies / Business Process Optimization Northridge Led Invoice Payment Process Transformation for Fortune 50 Telecom Enterprise Enables Successful Technology Migration Telecom Industry Challenge The
Case Studies / Execution Management Job Functions Impacting 50M+ Customer Accounts Outsourced for Global Service Provider Telecom Industry Challenge A large multi-national professional services provider
Case Studies / Execution Management New Vendor Partner Successfully Onboarded For Fortune 50 Telecom Enterprise Through Disciplined Execution Management Approach Telecom Industry Challenge A Fortune
LinkedIn Live Practical Blockchain Use Cases in Healthcare and Telecom BY: Jeff Quinn, Tom Reid, Scott Johnson and Deric Vinyard The Northridge Group’s Jeff Quinn
Case Studies / Quality Monitoring The Northridge Group Delivers a Quality Management Solution for a Communications/Technology Provider Communications/Technology Scope Northridge was engaged to assess and
Webinar Leveraging Data Analytics to Optimize the Customer Experience BY: Nathan Hart, Mary Kane, & Imran Mohammed Empowering Clients with Visibility into Contact Center Data
Webinar Leveraging Data Analytics to Optimize the Customer Experience BY: Nathan Hart, Mary Kane, & Imran Mohammed Empowering Clients with Visibility into Contact Center Data
Webinar The Problem of Too Much Data: How to Take Action in the Face of Data Overload BY: Leo Lanzillo & Steve Stoute Data is
