Northridge Coaching Program Improves Quality Acceptance Rate
Case Studies / Quality Monitoring Leading Provider of Human Capital Solutions Improves Quality Acceptance Rate by 34 Percentage Points with Northridge Coaching Program Healthcare Industry
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Case Studies / Quality Monitoring Leading Provider of Human Capital Solutions Improves Quality Acceptance Rate by 34 Percentage Points with Northridge Coaching Program Healthcare Industry
Case Studies / Quality Monitoring End-to-End Redesign of Sales Call Center Resulted in 300% Revenue Growth Financial Services Scope A leading financial services company selected
Case Studies / Customer Experience Leading Global Brand Leverages QM and Business Process Improvements to Increase Customer Loyalty and Revenues Financial Services Scope Our client
Case Studies / Customer Experience Consulting Driving a Differentiated CX for a Fortune 100 Healthcare Organization Healthcare Industry Scope The Northridge Group provided a CX
Case Studies / Quality Monitoring Root Cause Analysis for Customer Complaint Program Identified Areas to Proactively Manage and Mitigate Risk Financial Services Scope A Fortune
Case Studies / Quality Monitoring Financial Services Scope A Fortune 500 technology enterprise uses multiple channels to provide customer service. Feedback highlighted that their email
Case Studies / Telecom & Technology Management Global Leader in Consumer and Business Credit Reporting Saves $2M+ through RFP Process Financial Services Scope In support
Case Studies / Telecom & Technology Management Chicago Transit Authority’s 3-Year Integrated Business Plan for the Command Center Technology Assessment Transportation Industry Scope The Chicago
Case Studies / Telecom & Technology Management Northridge Leads SIP Transition Resulting in Cost Savings for National Cable Provider Telecom Industry Scope A national cable
Case Studies / Telecom & Technology Management Northridge Delivered Strategic Sourcing Support for a Multi-Year, $500M Statewide Telecom Contract Government Industry Scope A state with
Case Studies / Program Management Problem Resolution and Program Management of a Mission Critical, State-Wide Agency Operation Government Industry Scope The Department of Employment Security
Case Studies / Execution Management PMO Created for Multi-Billion Dollar Line of Business within a Fortune 50 Enterprise Telecom Industry Scope Existing functional business structure