Case Studies

White Papers / Business Transformation The Speed of Sales in a Digital World Much has been written about digital transformation and its impacts – both

White Papers / Contact Center Management Strategic Planning Required for a Successful Contact Center Platform Migration One of the most fundamental technologies powering any Contact

Case Studies / Contact Center Management End to End Contact Center Assessment Enables Credit Union to Improve Service Levels and Optimize Member Experience Financial Services

Case Studies / Contact Center Management Large Healthcare Insurance Agency Identifies $52M-$74M in Call Center Cost Reduction Opportunities Healthcare Industry Scope A major healthcare insurance

Case Studies / Contact Center Management End-to-End Assessment Results in Measurable Cost Reductions for Leading Technology Trade Association Telecom Industry Scope Northridge was engaged by

Case Studies / Contact Center Management Streamlining Service Technician Call Inquiries Produces Savings of Over $9M Telecom Industry Scope A Fortune 50 enterprise, with critical

Case Studies / Contact Center Management Business Process Initiative Identifies $10M in Cost Savings through Improved Metrics and Vendor Management Telecom Industry Scope As a

Case Studies / Contact Center Management Operational Assessment Enables Leading Transportation Agency to Leverage $5M in Cost Savings Travel Industry Scope The client was unable

Case Studies / Contact Center Management Contact Center Roadmap Identifies Clear Investment Priorities for Large Federal Agency Government Industry Scope A large federal government agency

Case Studies / Contact Center Management Workforce Management Process Redesign Drives Improved Service and 13% Cost Savings for Fortune 50 Healthcare Enterprise Healthcare Industry Scope

Case Studies / Business Process Optimization E2E Process Mapping and Optimization Identifies over $3M in Annual Savings for a Fortune 100 Enterprise Financial Services Scope

Case Studies / Business Process Optimization University Improves Efficiencies and Customer Responsiveness through Business Process Transformation Higher Education Scope An administrative department of a major