Your Customer Experience Isn’t Great – What Do You Do?
The importance of customer experience in today’s marketplace is well understood as a competitive differentiator, as well as a driver of brand and customer loyalty.
The importance of customer experience in today’s marketplace is well understood as a competitive differentiator, as well as a driver of brand and customer loyalty.
Companies strive for best-in-class service because they understand the direct relationship that exists between improved customer service, loyalty scores, and greater profitability. Customer Experience is
The Importance of Customer Experience (Part 2) Excellent Customer Experience is critical to every organization. Customers are a business’ livelihood and no matter how great
Importance of Customer Experience Management (Part 1): Questions for the CEO, Operations & Marketing Excellent Customer Experience is critical to every organization. Customers are a
Customer experience management is becoming increasingly complex as customer expectations are accelerating. Customers look to interact with a brand on their terms and are becoming
What is better than a new customer? A lifetime customer. Loyal customers don’t just give you business one time; they come back and often times
Do customers expect poor service? Sixty-one percent of customers have to interact with a company on more than one channel to get their issue resolved;
Social media is impacting all of our lives and businesses are no exception. There are many reasons for businesses to plug into online social networks –
No business can exist without customers and a business cannot ensure long-term success without focused attention to their customer’s experience. Typically, in-store or in-person customer
Every business leader knows that it is important to differentiate in order to drive customer interest, loyalty and, of course, to stay ahead of your
In my last blog, I described how a business insights program can help organizations gather meaningful insights by combining traditional quality monitoring (QM) with expanded
Does the phrase “there’s a time and a place for everything,” sound familiar to you? Most commonly, this is used when someone expresses themselves in
