Corporate Culture is More Critical Than Ever in the Digital Age
All companies have their own unique corporate cultures. The values and attitudes that are pervasive among a company’s employees, guiding how they respond, make decisions,
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All companies have their own unique corporate cultures. The values and attitudes that are pervasive among a company’s employees, guiding how they respond, make decisions,
In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and individuals trying to keep up with an
As customer service methods constantly evolve to adhere to the demands of digitally-savvy customers, critical customer experience gaps can form, leaving consumers frustrated rather than
Digital data is growing faster than ever before. In fact, it is estimated that by 2020 there will be 44 trillion gigabytes of digital data
Much has been written about digital transformation and its impacts – both on our personal lives and from a business perspective. The digital transformation has
The shift towards digital creates both opportunity and complexity within the marketplace. Growth and adaption to new channels will take a strategic, long-term investment by
I’ve been listening to customers for a long time. Over the years, I’ve seen call centers evolve to contact centers that include nearly every possible
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