The Essence of Customer Experience
Customer expectations have become increasingly more demanding. Customers have a shortage of time, but no shortage of choices. The stakes are high to win and
Customer expectations have become increasingly more demanding. Customers have a shortage of time, but no shortage of choices. The stakes are high to win and
The popularity of Lin-Manuel Miranda’s record-breaking musical, Hamilton: An American Musical, has not only electrified theater stages in New York and Chicago but has reinvigorated
As co-founder and CEO of The Northridge Group, I weathered the storm as an entrepreneur and have acquired invaluable insights that have helped me run a
How To Spark Innovation In The Workplace: Part 3 of an Innovation Series As creatures of habit, we tend to rely on what we know.
Failure evokes a number of emotions – anxiety, insecurity, discouragement, fear. No one ever sets out to fail and yet this becomes a very real
Call it maturity, perspective or simply age, but with each Mother’s Day that passes I appreciate my mom even more. With a unique vantage point
Self-Reflection Warrants A Separate Meeting: 4 Questions From Our CEO To Start The Conversation Every morning before work, I meet with my toughest critic. There
Northridge Leaders Share Insights on Digital Transformation: Part 1 of an Innovation Series Digital technology is rapidly changing the way customers and companies do business.
How to Balance it All (Part 2) Mother + Entrepreneur + Wife + CEO + Daughter + Board Member + Sister + Philanthropist + Friend.
Social media is impacting all of our lives and businesses are no exception. There are many reasons for businesses to plug into online social networks –
From my vantage point, men and women are making great strides in higher education achievement and employment opportunities, but there is still an imbalance between
Every business leader knows that it is important to differentiate in order to drive customer interest, loyalty and, of course, to stay ahead of your
