The Hiring Game Has Changed: Strategies for Solving Staffing Issues
This article was originally published on Contact Center Pipeline and can be viewed here. While many jobs come with a fair amount of stress, few
This article was originally published on Contact Center Pipeline and can be viewed here. While many jobs come with a fair amount of stress, few
This article was originally published on Contact Center Pipeline and can be viewed here. Customer needs, current and future labor shortages, and WFH demand savvier
When solving business problems, it is advantageous to get varying expert opinions. Internal viewpoints are always helpful because they come from those who know the
It’s all about the ideas. “I just need to come up with that one great idea.” It’s a mantra that many innovators tell themselves. I
At The Northridge Group, we frequently come to the aid of companies with struggling contact centers, but what about the ones already doing a pretty
Will working from home become the new normal? Prior to the COVID-19 crisis, a 2019 study1 reported that 43% of U.S. companies allowed some degree
The best companies are made up of employees who are both successful and committed. Motivated and engaged employees can be found in a company that
In my career, I have fulfilled a variety of management and leadership roles. At MCI, I led multiple groups across the organization, and I felt
For many firms the annual planning process is well underway. Leadership sets a vision for the business strategy, which is often a three-year view of
We’ve all heard the wisdom that “data is nothing unless it can be turned into information”. The amount of data available to us is growing
Every leader faces critical business challenges. And when those challenges surface, the pressure is on to find solutions – and fast! But the process of
In our economic climate, there are no shortcuts or “set-it-and-forget-it” approaches to business. Our world is constantly evolving and at the end of each year,
