In-depth research and analysis that help leaders navigate change and make informed decisions. NRG Reports & Research brings together data-driven insights, industry studies, and executive analysis grounded in real-world experience.
Across industries, companies are increasingly recognizing the negative impact of ineffective or inconsistent new employee onboarding programs. From Fortune 500 corporations to fast-scaling startups, organizations report that insufficient onboarding leads to a host of long-term business problems, including higher turnover, delayed productivity, lower employee engagement, and weakened organizational culture.
New data from The Northridge Group confirms that nearly all mobile phone users have heard of 5G, most can articulate some of its benefits, and most associate 5G with faster speeds. Results from The Northridge Group’s new report on Mobile Phone Use and 5G Expectations were quite telling.
The State of CX 2023 research report features insights that businesses can use to benchmark their customer service and improve the overall experience.
How Well Do You Know Your Customer’s “Moments of Truth”? In the ever-evolving landscape of contact centers, understanding how your customers are interacting with you
This article was originally published on Contact Center Pipeline and can be viewed here. Will, and How, This New Technology Model Help Contact Centers? For
How easy is it for your customers to get their issues handled efficiently? The Northridge Group’s 2020-2021 State of Customer Service Experience Report revealed that
The COVID-19 pandemic has intensified the need for companies to make customer experience as effortless as possible. Northridge’s annual State of Customer Service Experience 2020-2021 report