Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service Read More »
Understanding Mobile Phone Use and 5G Expectations New data from The Northridge Group confirms that nearly all mobile phone users have heard of 5G, most can articulate some of its benefits, and Read More »
Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service Read More »
Understanding Mobile Phone Use and 5G Expectations New data from The Northridge Group confirms that nearly all mobile phone users have heard of 5G, most can articulate some of its benefits, and Read More »
Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service Read More »
Understanding Mobile Phone Use and 5G Expectations New data from The Northridge Group confirms that nearly all mobile phone users have heard of 5G, most can articulate some of its benefits, and Read More »
Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service Read More »
Understanding Mobile Phone Use and 5G Expectations New data from The Northridge Group confirms that nearly all mobile phone users have heard of 5G, most can articulate some of its benefits, and Read More »
Your Customer Service Isn’t Great (but it could be) Is your customer experience good? Maybe even great? Are you sure? In a recent poll, more than 70% of CX leaders said they expect Read More
Importance of Customer Experience Management Importance of Customer Experience Management (Part 1): Questions for the CEO, Operations & Marketing Excellent Customer Experience is critical to every organization. Customers are a Read More