Case Studies / Business Transformation Knowledge Management Assessment Leads to Annual Savings of $1.8M for Healthcare Business Healthcare Industry Scope A major provider of health
Case Studies / Program Management Northridge Assists Healthcare Enterprise in Call Recording Platform Transition and Implementation Healthcare Industry Scope A large healthcare company engaged The
Effective coaching and training for frontline associates and managers are critical enablers of delivering a differentiated customer experience, achieving associate career aspirations, and driving business
Case Studies / Customer Experience Training Program Improves Participant Experience and Operational Efficiency for Major Investment Firm Financial Industry Scope A Fortune 300 investment firm
Ensuring scheduling efficiencies while carefully considering the needs of associates is a difficult balancing act even for a sophisticated Workforce Management team. However, when executed
Case Studies / Contact Center Management Retail Firm Realizes Annualized Savings of Over $3M and Improves NPS by 20 percentage points with Operations Redesign Innovative
The advent of new technologies creates a recurring challenge for business leaders to maintain an understanding of the best method of maximizing value capture in
Case Studies /Contact Center Management Northridge Helps Large Credit Union Mitigate Risks and Reduce Costs with Data-Driven Workforce Management Planning Models Financial Services Scope Northridge
Call centers have come a long way since the 1950s when housewives became the first telemarketers by selling home-baked goods over the phone. Today, customers
Recent contact center industry trends indicate significant growth in the number of remote employees. While some companies already had an existing work-from-home model in place,
2020 is surely a year for the record books. The COVID-19 pandemic drastically altered our lives in ways we had never imagined. Many businesses were
Consumers and businesses are both anticipating that 5G mobile networks will be the next frontier for everything from enhanced mobile communications to ultra-reliable low latency
