The Transformational Power of Quality Monitoring
How a robust QM program can remake the CX. This article was originally published on Contact Center Pipeline and can be viewed here. As customer
How a robust QM program can remake the CX. This article was originally published on Contact Center Pipeline and can be viewed here. As customer
Connect with a Quality Monitoring Expert Case Studies / Quality Monitoring Ongoing Quality Monitoring and Outsourcer Ramp-Up Results in 11 Percentage Point QM Score Improvement
Connect with a Quality Monitoring Expert Case Studies / Quality Monitoring Quality Monitoring Assessment for Large Government Agency Identifies Needed Knowledge Management and Coaching Improvements
Case Studies / Execution Management Vendor Management Process Transformation for Fortune 50 Telecom Enterprise Establishes Operational Control and Reduces Penalties Telecom Industry Challenge An industry-leading
Case Studies / Business Process Optimization Northridge Led Invoice Payment Process Transformation for Fortune 50 Telecom Enterprise Enables Successful Technology Migration Telecom Industry Challenge The
Case Studies / Execution Management Job Functions Impacting 50M+ Customer Accounts Outsourced for Global Service Provider Telecom Industry Challenge A large multi-national professional services provider
Case Studies / Execution Management New Vendor Partner Successfully Onboarded For Fortune 50 Telecom Enterprise Through Disciplined Execution Management Approach Telecom Industry Challenge A Fortune
LinkedIn Live Practical Blockchain Use Cases in Healthcare and Telecom BY: Jeff Quinn, Tom Reid, Scott Johnson and Deric Vinyard The Northridge Group’s Jeff Quinn
Case Studies / Quality Monitoring The Northridge Group Delivers a Quality Management Solution for a Communications/Technology Provider Communications/Technology Scope Northridge was engaged to assess and
The Contact Center is increasingly serving as the face of a company for customers. Contact center associates are often the only people within a company
Ever-increasing customer expectations for telecommunication services make it difficult for telecom service providers to deliver gratifying personalized customer experiences across channels, while simultaneously keeping costs
This article was originally published on Contact Center Pipeline and can be viewed here. Effective technology application, agent recruitment and training are critical to help
