Planning for 2016: 4 Tips on Your Approach
In our economic climate, there are no shortcuts or “set-it-and-forget-it” approaches to business. Our world is constantly evolving and at the end of each year,
Our industry experts and thought leaders have extensive experience in the industries we serve, including telecom and media, healthcare, enterprise technology, financial services, energy, transportation and government.
In our economic climate, there are no shortcuts or “set-it-and-forget-it” approaches to business. Our world is constantly evolving and at the end of each year,
The Importance of Customer Experience (Part 2) Excellent Customer Experience is critical to every organization. Customers are a business’ livelihood and no matter how great
Importance of Customer Experience Management (Part 1): Questions for the CEO, Operations & Marketing Excellent Customer Experience is critical to every organization. Customers are a
Customer experience management is becoming increasingly complex as customer expectations are accelerating. Customers look to interact with a brand on their terms and are becoming
In the ever-evolving world of technology solutions, we’ve all reached the point in the cycle when we ask, “OK, what’s next?” Sooner or later, the
People at the top of their field are those that continue to learn and grow every day. Business conditions, market environments and customer expectations are
How to Balance it All (Part 2) Mother + Entrepreneur + Wife + CEO + Daughter + Board Member + Sister + Philanthropist + Friend.
What is better than a new customer? A lifetime customer. Loyal customers don’t just give you business one time; they come back and often times
Do customers expect poor service? Sixty-one percent of customers have to interact with a company on more than one channel to get their issue resolved;
Social media is impacting all of our lives and businesses are no exception. There are many reasons for businesses to plug into online social networks –
From my vantage point, men and women are making great strides in higher education achievement and employment opportunities, but there is still an imbalance between
No business can exist without customers and a business cannot ensure long-term success without focused attention to their customer’s experience. Typically, in-store or in-person customer
