Social Customer Service: The Right Way
Does the phrase “there’s a time and a place for everything,” sound familiar to you? Most commonly, this is used when someone expresses themselves in
Our industry experts and thought leaders have extensive experience in the industries we serve, including telecom and media, healthcare, enterprise technology, financial services, energy, transportation and government.
Does the phrase “there’s a time and a place for everything,” sound familiar to you? Most commonly, this is used when someone expresses themselves in
We’ve all been there: staring at a spreadsheet and trying to determine if it is the correct one to use, questioning if everyone should have
Big data has been and will continue to be, a great asset to businesses in 2015 and beyond. A savvy businessperson knows that big data
Recently, I was in need of some new end tables for my living room. I browsed multiple furniture retailers’ websites until I found the right
There has never been a better time to be a data-driven marketer. With larger sets of data and a more diverse stream of information available,
The contact center landscape is expanding to address the various channel options and evolving customer expectations. Customers reach organizations through a variety of pathways including
Businesses and their employees have gone through major, complex shifts in the past 20 years. Generations are entering and leaving an evolving workforce with new
The shift towards digital creates both opportunity and complexity within the marketplace. Growth and adaption to new channels will take a strategic, long-term investment by
In a marketplace characterized by emerging technologies and numerous touch points, it’s easy for organizations to lose sight of the importance of effective omni-channel contact
I am an entrepreneur. By nature, entrepreneurs are resourceful and relationship driven. We know that new ideas, resources, and opportunities seem to expand and contract
Clients frequently ask us how to improve the customer experience they provide. This is a big question that should not be answered until the root
Great customer experience is essential for strong overall business results. One way to improve the customer experience is to utilize big data analytics to fine
