Case Studies / Customer Experience Customer Journey Mapping Provided Deep Insights on Performance and Opportunities for Improvement Home Care Industry Challenge A major home services
Case Studies / Contact Center Management Actionable 3-Year Strategic Roadmap Enables Inside Sales Transformation Utility / National Distributor Challenge A national distributor had a fragmented
Case Studies / Contact Center Management Strengthen Customer Service and Inside Sales Effectiveness to Enable Scale and Growth Home Security Industry / Private Equity Challenge
Case Studies / Customer Experience Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX Healthcare Industry Challenge A leading healthcare
LinkedIn Live Hiring and Retention Trends & Strategies for the Contact Center Industry BY: Tina Suthers, Brandie Gatlin, Andrea Christian The Northridge Group’s Tina Suthers,
LinkedIn Live Best Practices For Reducing Customer Effort To Drive Brand Loyalty BY: Pam Plyler, Matt Dixon and Ted McKenna The Northridge Group’s Pam Plyler
Case Studies / Contact Center Management Assessment for Nonprofit Leads to Roadmap for Development of Contact Center Capabilities Nonprofit Coalition Scope A nonprofit focused on
Case Studies / Customer Experience Benchmarking Research Results in an Improved Customer Experience Strategy for a Major Tech Company Tech Industry Scope A major tech
Case Studies / Contact Center Management Large Healthcare Insurance Agency Identifies Nearly $1M in Savings with IVR Redesign Healthcare Industry Scope A major healthcare company
Case Studies / Business Transformation Knowledge Management Assessment Leads to Annual Savings of $1.8M for Healthcare Business Healthcare Industry Scope A major provider of health
Case Studies / Program Management Northridge Assists Healthcare Enterprise in Call Recording Platform Transition and Implementation Healthcare Industry Scope A large healthcare company engaged The
Case Studies / Customer Experience Training Program Improves Participant Experience and Operational Efficiency for Major Investment Firm Financial Industry Scope A Fortune 300 investment firm
