Redesign of Quality Program Leads to Improved Customer Experience
Case Studies / Quality Program Assessment & Redesign Quality Program Redesign Results in a Positive Correlation between Agent Performance and VoC Metrics Communications / Cable
Case Studies / Quality Program Assessment & Redesign Quality Program Redesign Results in a Positive Correlation between Agent Performance and VoC Metrics Communications / Cable
Case Studies / Business Process Optimization Business Process Assessment and Roadmap Provides Large Enterprise a Strategy for Achieving Corporate Goals Healthcare Industry Scope A large
Case Studies / Contact Center Management Customer Service Workgroup Restructuring Leads to $7M in Annualized Savings Healthcare Industry Scope The organization was looking to provide
Case Studies / Contact Center Management Implementation Roadmap of Improvements Generated from Comprehensive Contact Center Assessment Financial Industry Scope A large financial services organization engaged
Case Studies / Contact Center Management Contact Center Operational Readiness Results in Realization of Key Benefits for Energy Utility Company Utility / Energy Company Scope
Case Studies / Contact Center Management The Northridge Group & Presidio Deliver a Workforce Optimization Roadmap to National Distributor Utility / National Distribution Scope The
Case Studies / Contact Center Management The Northridge Group & Presidio Deliver Business Requirements, Technical Design & RFQ Development Support to Ensure Successful Contact Center
Case Studies / Execution Management Strategic Program Management Enables Fortune 50 Enterprise to Deliver 3-Year Business Strategy with 15% Growth Telecom Industry Scope The client
Case Studies / Quality Monitoring Large Mortgage Servicer Experienced Yearly Gains in Agent Performance from QM Improvements Financial Services Scope The Collections Department at a
Case Studies / Quality Monitoring Offshore Vendor Management and Quality Monitoring Yield Major Improvement in CX for Fortune 100 Enterprise Financial Services Scope Feedback highlighted
Case Studies / Quality Monitoring Leading Provider of Human Capital Solutions Improves Quality Acceptance Rate 34 Percentage Points with Northridge Coaching Program Healthcare Industry Scope
Case Studies / Quality Monitoring End-to-End Redesign of Sales Call Center Resulted in 300% Revenue Growth Financial Services Scope A leading financial services company selected
