Inside Sales Call Center Transformation Results in 300% Revenue Growth
Case Studies / Quality Monitoring End-to-End Redesign of Sales Call Center Resulted in 300% Revenue Growth Financial Services Scope A leading financial services company selected
Case Studies / Quality Monitoring End-to-End Redesign of Sales Call Center Resulted in 300% Revenue Growth Financial Services Scope A leading financial services company selected
Case Studies / Customer Experience Leading Global Brand Leverages QM and Business Process Improvements to Increase Customer Loyalty and Revenues Financial Services Scope Our client
Case Studies / Customer Experience Consulting Driving a Differentiated CX for a Fortune 100 Healthcare Organization Healthcare Industry Scope The Northridge Group provided a CX
Case Studies / Business Transformation Business Process Initiative Creates Forecasting Models and Integrates Data Sources for $1B OpEx Cost Stream Telecom Industry Scope Client’s operating
Case Studies / Business Process Optimization Business Process Initiative Creates Multi-Year $100M Cost Reduction Strategy for Fortune 50 Enterprise Telecom Industry Scope The client unable
Case Studies / Quality Monitoring Root Cause Analysis for Customer Complaint Program Identified Areas to Proactively Manage and Mitigate Risk Financial Services Scope A Fortune
Case Studies / Quality Monitoring Quality Monitoring Results in 12 Point Improvement in Customer Experience Performance Financial Services Scope A Fortune 500 technology enterprise uses
Case Studies / Telecom & Technology Management Global Leader in Consumer and Business Credit Reporting Saves $2M+ through RFP Process Financial Services Scope In support
Case Studies / Telecom & Technology Management Chicago Transit Authority’s 3-Year Integrated Business Plan for the Command Center Technology Assessment Transportation Industry Scope The Chicago
Case Studies / Telecom & Technology Management Northridge Leads SIP Transition Resulting in Cost Savings for National Cable Provider Telecom Industry Scope A national cable
Case Studies / Telecom & Technology Management Northridge Delivered Strategic Sourcing Support for a Multi-Year, $500M Statewide Telecom Contract Government Industry Scope A state with
Case Studies / Program Management Problem Resolution and Program Management of a Mission Critical, State-Wide Agency Operation Government Industry Scope The Department of Employment Security
