How Does Your Social Media Customer Service Stack Up? Five Questions to Ask
Social media is impacting all of our lives and businesses are no exception. There are many reasons for businesses to plug into online social networks –
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Social media is impacting all of our lives and businesses are no exception. There are many reasons for businesses to plug into online social networks –
Every business leader knows that it is important to differentiate in order to drive customer interest, loyalty and, of course, to stay ahead of your
There are many competitive forces that can usher in the need for a business process redesign such as new market entrants, new rules and regulations,
In a sense, I have led two careers in my life. For nearly twenty years I climbed the corporate ladder in a Fortune 500 company,
To be successful, organizations must be able to skillfully balance the financial structure of their business and do so with continuous attention to the many
As an entrepreneur for over fifteen years, ideas for growth and innovation have been a constant companion. I started this company, The Northridge Group, with
Businesses and their employees have gone through major, complex shifts in the past 20 years. Generations are entering and leaving an evolving workforce with new
Henry Ford influenced American business in many innovative ways, including his signature assembly line manufacturing. But one contribution that we often forget is the concept
No matter what industry you’re in, the dynamics of the marketplace are changing at lightning speed. New technologies, fierce competition, and demanding customer expectations require
Most of us know them when we see them. The ones we can always count on to deliver. And then some. My talent development lead
Graduation is upon us, and it is a time of year I reflect on the promise of tomorrow’s leaders. This year, I am especially thoughtful
With all the Oscar buzz this week about Gravity, I was reminded of another movie about space exploration that I love – Apollo 13 (1995).
