Everyone in the Workplace has a Role in Your Customers’ Experience
Customer experience is top of mind in every organization. Keys to a successful enterprise are centered around realizing the lifetime value of a customer and
Customer experience is top of mind in every organization. Keys to a successful enterprise are centered around realizing the lifetime value of a customer and
Poor customer service doesn’t just impact the consumer; it also can hinder your brand. Northridge’s annual State of Customer Service Experience 2017 report studied the
In a marketplace with shifting paradigms and evolving technologies, it’s easy for enterprises to lose focus on the value of the customer experience. However, success
Today’s rapid growth of purchasing options leaves companies scrambling for their fair share of time in the spotlight. From both direct competitors to new alternatives,
A reputation for great customer service is built on many areas of business. In-store employees must be friendly, the website must be easily navigable, omni-channel
Leadership must set the tone and define the metrics for customer experience success in the organization. The implementation of programs such as Quality Monitoring will
We’ve all heard the wisdom that “data is nothing unless it can be turned into information”. The amount of data available to us is growing
With the arrival of November, my thoughts turn to gratitude. As the eldest in a family of ten children and the daughter of two hard-working
Market conditions and customer expectations are constantly evolving, exposing gaps and creating opportunities for customer experience improvement. With the proliferation of new contact channels, digital
Digital technology is quickly changing the game for how companies and consumers interact with one another, setting a precedent for quick, convenient and easily accessible
Much has been written about the importance of customer service, but the focus is typically on examples from industries in the private sector such as
Successful Examples of Innovation: Part 2 of an Innovation Series In today’s digital environment, the proliferation of new technology has become a necessity in order
