Case Studies / Contact Center Labor Strategy Health Insurance Company Develops 3-Year Workforce and Real Estate Plan Healthcare Insurance Industry Scope A leading health insurance
Recent shifts in customer demand have left companies scrambling to make sure they are meeting customer wants and expectations. As the need for companies to
Hiring the right talent for key positions is difficult, but once you have star performers in place, keeping them engaged can be an even bigger
Not too long ago, if a customer encountered an issue, their options for getting it resolved were much more limited: calling customer service, visiting a
Case Studies / Business Process Optimization Northridge Helps Federal Agency Transform Paper-Based Processes to Digital, Improving Customer Experience Government Sector Scope Government Agency’s objectives included:
Case Studies / Quality Program Assessment & Redesign Quality Program Redesign Results in a Positive Correlation between Agent Performance and VoC Metrics Communications / Cable
Case Studies / Business Process Optimization Business Process Assessment and Roadmap Provides Large Enterprise a Strategy for Achieving Corporate Goals Healthcare Industry Scope A large
Case Studies / Contact Center Management Customer Service Workgroup Restructuring Leads to $7M in Annualized Savings Healthcare Industry Scope The organization was looking to provide
Case Studies / Contact Center Management Implementation Roadmap of Improvements Generated from Comprehensive Contact Center Assessment Financial Industry Scope A large financial services organization engaged
Case Studies / Contact Center Management Contact Center Operational Readiness Results in Realization of Key Benefits for Energy Utility Company Utility / Energy Company Scope
Case Studies / Contact Center Management The Northridge Group & Presidio Deliver a Workforce Optimization Roadmap to National Distributor Utility / National Distribution Scope The
Case Studies / Contact Center Management The Northridge Group & Presidio Deliver Business Requirements, Technical Design & RFQ Development Support to Ensure Successful Contact Center
