The Future of Customer Engagement: Personalization on Individual Terms
Customers are now demanding that their interactions with your brand be not only customized, but accurate. Close, but not too close. Learn why.
Looking for information that can help you in your operations? Take advantage of our 25+ years of proven strategies and learnings. We offer insightful blogs, powerful case studies and reports and company news.
Customers are now demanding that their interactions with your brand be not only customized, but accurate. Close, but not too close. Learn why.
Customers are now demanding that their interactions with your brand be not only customized, but accurate. Close, but not too close. Learn why.
Biometrics began as a tool for security and remains today, however, as technology expands, is that safety in danger? Find out.
Biometrics began as a tool for security and remains today, however, as technology expands, is that safety in danger? Find out.
In Part 3: Leslie O’Flahaven talks about how AI will impact how agents communicate with customers and the impact it will have on CX scores.
People, Process & Technology – and the Intersection of AI: Part 2
People, Process & Technology – and the Intersection of AI: Part 1
To increase customer retention rates and reduce churn, you can transform your call center into a loyalty center. Use these four tactics to improve brand loyalty.
If these are the kind of results you’re looking for, then connect with a Northridge Expert today “NRG did a great job facilitating the information.
To increase customer retention rates and reduce churn, you can transform your call center into a loyalty center. Use these four tactics to improve brand loyalty.
To increase customer retention rates and reduce churn, you can transform your call center into a loyalty center. Use these four tactics to improve brand loyalty.
Quality Monitoring is an essential tool used by many businesses to improve customer experience in their contact centers. Quality Monitoring programs leverage call listening, screen monitoring, and advanced data analytics to identify issues faced by individual associates as well as overall operational issues. When Quality Monitoring processes identify specific behavioral issues in individual associates, the behaviors can usually be quickly corrected with monitoring, agent and call level reporting, insights, recommendations, training programs, and/or customized coaching.
Before you go, get access to expert strategies, industry insights, and the latest trends delivered straight to your inbox.
Join our community of forward-thinking professionals who are transforming their businesses with NRG expertise.