The Cost of Poor Customer Service [Infographic]
Poor customer service doesn’t just impact the consumer; it also can hinder your brand. Northridge’s annual State of Customer Service Experience 2017 report studied the
Poor customer service doesn’t just impact the consumer; it also can hinder your brand. Northridge’s annual State of Customer Service Experience 2017 report studied the
In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and individuals trying to keep up with an
As the growth of technology and artificial intelligence permeate the workplace, few can deny the obvious benefits of computer-driven analytics. Computers can data crunch millions
As customer service methods constantly evolve to adhere to the demands of digitally-savvy customers, critical customer experience gaps can form, leaving consumers frustrated rather than
Companies spend a lot of money, resources and time creating quality monitoring programs that enhance their customer experience, however much of their effort is wasted
In a marketplace with shifting paradigms and evolving technologies, it’s easy for enterprises to lose focus on the value of the customer experience. However, success
A critical success factor for any Marketing team is achieving a clear line of sight into customer needs and preferences, which gives businesses the ability
Customer expectations have become increasingly more demanding. Customers have a shortage of time, but no shortage of choices. The stakes are high to win and
If you listen closely, customers will let you know where the gaps are in their user experience with your service or product. These valuable customer
Imagine being at this critical contact center moment. A customer calls the contact center, upset by a problem and looking for answers. The agent is
Picture this: an angry customer is trying to resolve an issue that they are having with your company. After exploring your website for 10 minutes,
All companies say they care about Customer Experience but saying it, doing it, and seeing results are very different. After years of consulting with many
