
Quality Monitoring: From Business Insights to Business Impact
Contact center quality monitoring programs aim to capture a 360-degree holistic view of an omni-channel customer journey, focused on the Voice of the Customer and
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Contact center quality monitoring programs aim to capture a 360-degree holistic view of an omni-channel customer journey, focused on the Voice of the Customer and
It’s all about the ideas. “I just need to come up with that one great idea.” It’s a mantra that many innovators tell themselves. I
As business leaders navigate the post-COVID-19 landscape, they are finding that traditional office and workforce models have changed forever. Companies that had diligently thought out
Dwight Eisenhower once said, “Plans are nothing, but planning is everything.” As a former CFO of a Fortune 25 sized enterprise, I have experienced this
Many small businesses are struggling as a result of the COVID-19 crisis and its impact on the economy. As I reflect on the other three
Corporate Social Responsibility (CSR) is hardly a new concept for businesses, but it is quickly becoming a pivotal component for success. For many businesses, the
Hiring the right talent for key positions is difficult, but once you have star performers in place, keeping them engaged can be an even bigger
In today’s fast-paced world, the only constant is change. Technology is developing faster than we can learn how to use it, long-established companies are feeling
The best companies are made up of employees who are both successful and committed. Motivated and engaged employees can be found in a company that
If your organization is like most, you might be overwhelmed by the volume of information available at your fingertips. To make it worse, the growth
All companies have their own unique corporate cultures. The values and attitudes that are pervasive among a company’s employees, guiding how they respond, make decisions,
As a business owner and the mother of two young adults entering the workforce, I believe our future as a productive and thriving economy cannot