Looking for information that can help you in your operations? Take advantage of our 25+ years of proven strategies and learnings. We offer insightful blogs, powerful case studies and reports and company news.
WBE Firm Names Two Female’s to Advisory Positions PRESS RELEASE FOR IMMEDIATE RELEASE CHICAGO, April 2024/PRNewswire/ — The Northridge Group, an award-winning, women-owned management consulting firm
With any new change in leadership, government agencies as well as enterprise organizations often face a review of current operations and the efficiencies and profitability
By Dewayne Cherrington, NRG Consultant The Situation A well-known private Healthcare client developed and piloted an in-house coaching program with several of their Customer Service
Trailblazers can come in every size, but their superpower lies in their vision, passion, and courage…and their ability to rally those around them to embrace
Throughout history, humans have relied on physical characteristics for identification.Fingerprints, for instance, were utilized in ancient Babylon for business transactions.Today, biometrics encompasses a broader range of
“For organizations that are aware of these challenges, consultants can serve as a validating partner, providing objective confirmation of what internal leaders suspect and giving
Appointment Signals New Era of Growth and Leadership for Established Consulting Firm PRESS RELEASE FOR IMMEDIATE RELEASE CHICAGO, Nov. 2, 2024 /PRNewswire/ — The Northridge Group, an award-winning,
To increase customer retention rates and reduce churn, you can transform your call center into a loyalty center. Use these four tactics to improve brand loyalty.
Operational excellence and personal excellence share many similar characteristics and principles. Both fundamentally revolve around continuous improvement, focused goals, and discipline. And neither can be
Contact centers are in a state of flux, with many contact center associates (and workers in general) hesitant to return to the office full-time and
This article was originally published on Contact Center Pipeline and can be viewed here. How well-executed outbound customer contacts can deliver excellent CXs. Providing excellent
This article was originally published on Contact Center Pipeline and can be viewed here. While many jobs come with a fair amount of stress, few
