Case Studies / Telecom & Technology Management Chicago Transit Authority’s 3-Year Integrated Business Plan for the Command Center Technology Assessment Transportation Industry Scope The Chicago
Case Studies / Telecom & Technology Management Northridge Leads SIP Transition Resulting in Cost Savings for National Cable Provider Telecom Industry Scope A national cable
Case Studies / Telecom & Technology Management Northridge Delivered Strategic Sourcing Support for a Multi-Year, $500M Statewide Telecom Contract Government Industry Scope A state with
Case Studies / Program Management Problem Resolution and Program Management of a Mission Critical, State-Wide Agency Operation Government Industry Scope The Department of Employment Security
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Case Studies / Program Management Office of Emergency Management & Communications (E911 Center) Entrusted NRG to Manage its Technical Upgrade Government Industry Scope A major
White Papers /Cost Transformation Cost Transformation: A Journey, Not a Destination BY: MARRIANN COLE Few, if any, enterprises can escape the challenges created by marketplace
White Papers / Business Transformation The Speed of Sales in a Digital World Much has been written about digital transformation and its impacts – both
White Papers / Contact Center Management Strategic Planning Required for a Successful Contact Center Platform Migration One of the most fundamental technologies powering any Contact
Case Studies / Contact Center Management End to End Contact Center Assessment Enables Credit Union to Improve Service Levels and Optimize Member Experience Financial Services
Case Studies / Contact Center Management Large Healthcare Insurance Agency Identifies $52M-$74M in Call Center Cost Reduction Opportunities Healthcare Industry Scope A major healthcare insurance
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